Las Vegas Property Management and Responsive Communication

If you're looking for a company that actually treats tenants like people and not just a number, New West Property Management is the one. They are fair, transparent, and quick to respond to any concerns.

Incompetent Management and Questionable Ethics My experience with this company was defined by mismanagement, poor communication, and deeply concerning business practices. First and foremost, their property management was completely incompetent. Serious repair issues were repeatedly ignored or handled improperly. The “maintenance” vendors we were required to use never actually fixed the underlying problems—they simply applied temporary patches that failed again and again. As a result, nearly half of my downstairs was unusable for close to four months while they delayed meaningful action. I was repeatedly told they were “unable to reach the property owner” for approvals, which raises major concerns about their ability to manage properties at all. Communication was consistently unprofessional and ineffective. The office staff was dismissive and difficult to deal with. On one occasion, when I requested to speak directly with Elizabeth because I was getting nowhere trying to resolve urgent repair matters, I was laughed at because I was “not the homeowner.” Despite multiple emails and calls regarding time-sensitive issues, responses were delayed or nonexistent. Their lack of basic organization was also apparent. They placed a lockbox on my door for a maintenance visit—at my request—yet failed to put a key inside. I contacted them beforehand to confirm the key would be available and received no response. As a result, I had to leave work unexpectedly to allow the vendor entry, losing half a day’s pay because of their carelessness. The billing practices were equally troubling. After multiple failed repair attempts for the same unresolved issue, they attempted to charge me repeatedly. When I disputed the charges, I was told they couldn’t remove them immediately but would issue a refund the following month. That refund never came, despite repeated follow-ups. The move-out charges were even more alarming. We were charged a cleaning fee despite providing a receipt for a professional cleaning service, as required by the lease agreement, and leaving the home in spotless condition. The invoice they provided appeared fabricated, complete with typos in the company name. Upon further investigation, the “cleaning company” invoice had been created by another realtor—not an actual cleaning service. Additionally, we were charged for tree services at move-out, even though the company themselves had paid for similar tree services during our tenancy, and for several items clearly attributable to normal wear and tear after seven years of occupancy. Some of the alleged “damages” involved areas we had never even used. When I requested detailed clarification, I was told they would “look into it.” No real answers were ever provided. Instead, after attempting to charge nearly $940 beyond my security deposit, they offered a token $200 refund. Exhausted from months of disputing questionable charges and empty promises, I ultimately accepted it just to move on. Based on my experience, this company demonstrates poor management skills, an inability—or unwillingness—to communicate effectively, and business practices that raise serious ethical concerns. I would strongly caution anyone considering renting or working with them to proceed with extreme care.

I have absolutely no problems with renting from New West Property Management. I have been with them for several years and they have always taken care of things promptly and are quick.

I love renting from the company . What I need help with it’s a phone call away . The staff very sweet and polite!!! Would definitely recommend them to anybody who’s looking for a safe and clean property to rent!

New West has been amazing. The couple of issues we have had they were quick to resolve. I recomend.

Transactions are smooth through the Tenant Portal. The staff are friendly and helpful whenever there is an issue. They get right to a resolution when an issue comes up. I have no complaints about the service.

We are extremely happy with the services they have provided. Communication and follow up sets them apart from previous management companies we have dealt with in the past. I would definitely refer them.

The customers service is always professional and timely. Anytime we have had an issue with the home, The problem was fixed extremely efficiently. I am very grateful!

Excellent management!!

I love the property I’m renting. The staff at New West are amazing as well. Thank you guys!

I've rented from few different property management's and I think New West is the best so far.

From the rental office staff to the maintenance department , I have received patient professional service. I recommend New West Property Management.

We had a great experience with New West Property Management. Elizabeth was such a pleasure to deal with. She made renting the home I wanted in Las Vegas a breeze. Thanks Elizabeth